Returns & Exchanges

At BOOKER CLOTHING LTD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Please read the following policy carefully before requesting a return or exchange.

Return Eligibility

We accept returns within 30 calendar days of the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

• Unworn and unused

• Unwashed

• In their original condition

• Original tags attached

• Returned in the original packaging whenever possible

• Free from perfume, deodorant, makeup stains, pet hair, or other signs of wear

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective or incorrect:

• Gift cards

• Final sale or clearance items

• Personalized or customized products

• Intimate apparel or accessories where applicable

How to Start a Return

Before returning any item, please contact our Customer Support Team.

Please include:

• Your Order Number

• Full Name

• Email Address

• Reason for the return

• Photos of the item if it is damaged or incorrect

Our team will review your request and provide detailed return instructions.

Email: payment@bookerclothing.net

Phone: +44 7361 633646

Exchanges

We are happy to offer exchanges for eligible items.

Exchanges are subject to product availability.

If the requested size or style is unavailable, you may choose:

• A refund (if applicable)

• An alternative product

• Store credit (where available)

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will work with you to provide an appropriate solution as quickly as possible.

Return Shipping

Customers are generally responsible for return shipping costs unless:

• The wrong item was shipped

• The item arrived damaged

• The product is defective

• The return is due to our error

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages that are lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

• Refunds will be issued to your original payment method.

• Processing typically takes 5–10 business days after approval, depending on your financial institution.

• Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account or card statement.

2. Contact your credit card issuer or payment provider, as processing times may vary.

3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered processing or has been shipped, it can no longer be canceled. In such cases, please follow the return procedure after delivery.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

BOOKER CLOTHING LTD

69 HIGH STREET

CHESTERFIELD

UNITED KINGDOM

S43 2AL

Website: www.bookerclothing.net

Email: payment@bookerclothing.net

Phone: +44 7361 633646

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday: 10:00 AM – 4:00 PM (GMT)

We aim to respond to all customer inquiries within 24 business hours.

Thank you for shopping with BOOKER CLOTHING LTD. We appreciate your trust and are committed to providing quality products and dependable customer service.