Welcome to our Frequently Asked Questions page. We’ve answered the most common questions about shopping with BOOKER CLOTHING LTD. If you can’t find the information you’re looking for, please contact our Customer Support Team.
Orders
How do I place an order?
Simply browse our collections, select your preferred size and color, add the item to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I modify or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
How can I check my order status?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping
Where do you ship?
We ship to many countries worldwide. Shipping availability may vary depending on your destination.
How long does shipping take?
Estimated delivery times vary by destination.
Processing Time: 1–3 Business Days
Standard Shipping: 7–15 Business Days
Please note that delivery times may be affected by customs clearance, weather conditions, or carrier delays.
How much does shipping cost?
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
Occasionally, we may offer free shipping promotions.
Returns & Exchanges
What is your return policy?
We accept returns for eligible items within 30 days of delivery.
Items must be:
Unworn
Unwashed
In their original condition
With all original tags attached
How do I request a return?
Please contact our customer support team before returning any items. We will provide detailed return instructions.
Do you offer exchanges?
Yes. Exchanges are available for eligible products, subject to stock availability.
Payments
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available during checkout.
Is my payment information secure?
Yes. All payments are processed through secure encrypted payment gateways. We do not store your complete payment information on our servers.
Products & Sizing
How do I choose the correct size?
Please refer to our Size Guide before placing your order. If you’re unsure, contact our customer support team with your measurements for personalized assistance.
Will the product colors match the photos?
We make every effort to display product colors as accurately as possible. However, slight differences may occur due to monitor settings and lighting conditions.
Are your products true to size?
Most of our products fit true to size. Individual product pages may include additional sizing recommendations when applicable.
Tracking
How can I track my package?
After your order ships, you’ll receive a confirmation email containing a tracking number and tracking link.
My tracking hasn’t updated. What should I do?
Tracking information may take 24–72 hours to update after shipment. If there is no update after several days, please contact our support team.
Promotions
Can I use more than one discount code?
Unless otherwise stated, only one promotional code may be used per order.
If your question isn’t answered here, please don’t hesitate to contact us. Our Customer Support Team is committed to providing prompt, friendly, and professional assistance to ensure you have the best possible shopping experience.
